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If you have the Windows Surface Pro X tablet with an ARM-based processor, you should download the AnyConnect VPN client for ARM64. Click Run on the Open File – Security Warning dialog box. Click Next in the Cisco AnyConnect Secure Mobility Client Setup dialog box, then follow the steps to complete the installation.

Access to most active sessions in Cisco dCloud requires a VPN connection between your laptop and the dCloud data center that is hosting your active session.

Download the current AnyConnect Client software for Windows from the Download Cisco AnyConnect Client-Software. Start the installation as described on the download page. On the following installation window click on Next. Sep 10, 2020 On the following screen titled 'Welcome to the Cisco AnyConnect Secure Mobility Client Setup Wizard', click Next. When presented with the software license agreement, click I accept on the slide-down menu and click Next.

Use one of the three options below to connect your laptop to an active dCloud session using Cisco AnyConnect VPN Client:

All options are described below in order of recommended use.

Due to differences in operating systems and AnyConnect versions, your screens may differ slightly from those included in the steps below.

Use Cisco AnyConnect Client Already Installed on Your Laptop

If you are logged in to Cisco AnyConnect, please log off before starting this procedure.

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  1. In dCloud, go to My Dashboard > My Sessions, find the active session, and click View under the session.
  2. Open Session Details to view the AnyConnect Credentials for the session.
  3. Start Cisco AnyConnect on your laptop.
  4. Copy the Host URL from the AnyConnect Credentials and paste it in the URL Connection box in the AnyConnect login window.
  5. Click Connect.

Figure 1. dCloud AnyConnect Server Address Example

If you get a connection error, remove the “https://” part of the URL and try the connection again.

  1. Copy a user ID (Username) and the password from the AnyConnect Credentials and paste each into the Cisco AnyConnect login window.
  2. Click OK.
  3. Click Accept on the window confirming your connection.
  4. When connected to your AnyConnect VPN session, the AnyConnect VPN icon will be displayed in the system tray (Windows) or task bar (Mac).
  5. To view connection details or to disconnect, click the AnyConnect VPN icon and choose Disconnect.

Download and Install Cisco AnyConnect Client from Cisco.com

If you encounter any issues with this method, please download and install the software from dCloud.

  1. Go to the Cisco Support & Downloads page.
    1. You must be logged in with your Cisco.com credentials.
    2. You may be prompted to accept or comply with additional terms in order to download the software. Follow the directions on the popup window.
  2. Enter anyconnect in the Downloads box.
  3. Select a version to install from the search results.
    1. Cisco dCloud recommends AnyConnect Secure Mobility Client v3.x.
  4. Locate the package that you need based on your operating system.
    1. For Windows users, we recommend selecting Full installation package – Window / Standalone installer (ISO).
    2. For Mac users, we recommend selecting Full installation package – Mac OS X / Standalone installer (DMG).
  5. Click Download.
    1. You may be required to accept or comply with additional terms in order to download the software. Follow the directions in the popup windows that may display.
  6. Review the Cisco End User License Agreement and then click Accept LicenseAgreement on the End User License Agreement
  7. Install the software on your laptop.
  8. In dCloud, go to My Dashboard > My Sessions, find the active session, and click View under the session.
  9. Open Session Details to view the AnyConnect Credentials for your session.
    1. The AnyConnect Credentials in your active session are needed to download the software and to log in.
  1. Start Cisco AnyConnect on your laptop.
  2. Copy the HostURL from the AnyConnect Credentials and paste it in the URL Connection box in the AnyConnect login window.
  3. Click Connect.

Figure 2. dCloud AnyConnect Server Address Example

If you get a connection error, remove the “https://” part of the URL and try the connection again.

  1. Copy a user ID (Username) and the Password from the AnyConnect Credentials and paste each into the Cisco AnyConnect login window.
  2. Click OK.

Figure 3. Cisco AnyConnect Login Window Example

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  1. Click Accept on the window confirming your connection.
  2. When connected to your AnyConnect VPN session, the AnyConnect VPN icon will be displayed in the system tray (Windows) or task bar (Mac).
  3. To view connection details or to disconnect, click the AnyConnect VPN icon and choose Disconnect.

Use the dCloud Browser Based Cisco AnyConnect

Due to the Java applet used by this method, you may encounter compatibility issues with your local browser and/or installed version of Java. Use this option only if you cannot install the Cisco AnyConnect VPN Client on your laptop.

  1. In dCloud, go to My Dashboard > My Sessions, find the active session, and click View under the session.
  2. Open Session Details to view the AnyConnect Credentialsfor your session.
    1. The AnyConnect Credentials in your active session are needed to download the software and to log in.
  3. Click the Options link to open the Anyconnect Options popup.
  4. In the popup, find Use the dCloud Browser Based Cisco AnyConnect and then click the Host URL to go to the AnyConnect server address for the dCloud data center hosting your session. For example, the AnyConnect server address for the Americas data center is https://dcloud-rtp-anyconnect.cisco.com.
    1. Accept any security alerts or certificate warnings.

Figure 4. Host URL for dCloud Browser Based Cisco AnyConnect

  1. An SSL VPN Service window opens in a new tab in your web browser.

Figure 5. SSL VPN Service Window

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  1. Copy a user ID (USERNAME) and the PASSWORD from the AnyConnect Credentials and paste each into the SSL VPN Service Login window
  2. Click Login.

If the automatic installation does not start, close and re-open your browser window.

  1. Follow the on-screen instructions to connect to AnyConnect.
    1. Accept any security alerts or certification warnings.
  2. When you have successfully connected to AnyConnect:
    1. A window will display, similar to below, advising of a successful connection.
    2. The AnyConnect VPN icon will be displayed in the system tray (Windows) or task bar (Mac).

Figure 6. Connection Established Example

If the automatic installation fails, install AnyConnect manually by following the on-screen instructions.

  1. To view connection details or to disconnect, click the AnyConnect VPN icon and choose Disconnect.

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